PRIVACY POLICY
RV SOLAR + BATTERY DESIGNER

Effective date: 29 August 2026
Last updated: 29 August 2026

1. ABOUT THIS PRIVACY POLICY

RV Solar + Battery Designer respects your privacy and is committed to handling personal information responsibly and transparently.

RV Solar + Battery Designer is operated by DazzaDIFY / Dazza Does It For You (“we”, “us” or “our”).

This Privacy Policy explains how we collect, hold, use, disclose and protect personal information when you:

visit the RV Solar + Battery Designer website;
create or use an RV Solar + Battery Designer account;
use the RV design and simulation application;
create or manage saved designs;
use a commercial account;
contact us;
submit a website form;
subscribe to a plan;
receive support;
or otherwise interact with us.

Where applicable, we seek to handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable privacy laws.

This Privacy Policy should be read together with the RV Solar + Battery Designer Terms of Service.

2. WHAT IS PERSONAL INFORMATION?

Personal information generally means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Some information entered into RV Solar + Battery Designer may initially be technical rather than personal.

For example, solar-panel specifications or battery capacity are not normally personal information by themselves.

However, technical information may become personal information when it is connected with:

your name;
your account;
your email address;
your business;
your customer;
your vehicle;
your saved project;
or other information that identifies or could reasonably identify an individual.

3. INFORMATION WE MAY COLLECT

Depending on how you use RV Solar + Battery Designer, we may collect and hold the following types of information.

3.1 Identity and contact information

This may include:

name;
email address;
telephone number;
postal or business address where provided;
account username;
and other contact information you choose to provide.

3.2 Account information

This may include:

account identifiers;
login and authentication information;
subscription plan;
account status;
trial status;
account creation date;
user preferences;
business membership;
roles and permissions;
and account activity.

3.3 Business and professional information

For commercial users, we may collect:

business name;
business contact details;
business address;
user role;
branch or location;
supplier information;
installer information;
manufacturer information;
branding information;
team membership;
permissions;
and other information required to operate a commercial account.

3.4 Customer and project information

Commercial users may create projects for their own customers.

Information entered into a customer project may include:

customer name;
customer contact details;
project name;
RV details;
project address or location;
technical requirements;
design notes;
quotes;
reports;
Bills of Materials;
and other information relevant to the project.

Commercial users are responsible for ensuring that they have an appropriate basis for providing personal information about their customers to RV Solar + Battery Designer.

3.5 RV and vehicle information

We may collect technical information about an RV or vehicle, including:

RV type;
manufacturer;
model;
dimensions;
construction;
insulation;
vehicle make and model;
alternator characteristics;
electrical architecture;
existing equipment;
roof configuration;
available installation space;
and other vehicle or RV characteristics.

If you choose to provide identifying vehicle information, that information may also be associated with your project.

3.6 Electrical-system information

Design projects may contain information about:

solar panels;
solar arrays;
batteries;
battery banks;
inverters;
MPPT controllers;
DC-DC chargers;
alternators;
shore-power equipment;
generators;
cabling;
protection devices;
distribution equipment;
appliances;
air-conditioning;
electrical loads;
charging systems;
system architecture;
and other electrical equipment.

3.7 Usage and lifestyle information relevant to a design

The Designer may ask how an RV is expected to be used.

This may include information about:

appliance use;
daily energy use;
travel patterns;
expected camping conditions;
time away from mains power;
number of occupants;
air-conditioning use;
location;
season;
daily operating schedules;
and other information necessary to model energy use.

We only require information relevant to producing and managing the design.

3.8 Location information

Location information may be used to provide location-specific:

solar-resource information;
weather information;
temperature assumptions;
solar-generation estimates;
thermal calculations;
and travel-related energy modelling.

Location information may include:

a city;
town;
region;
postcode;
selected map location;
travel destination;
travel route;
or other location entered into a project.

We do not require precise continuous device tracking merely to use normal solar-resource calculations unless a feature specifically requires it and you are informed of that collection.

3.9 Design and simulation information

We may store information generated by the Designer, including:

calculation results;
simulation results;
engineering checks;
PASS, CHECK or FAIL results;
equipment recommendations;
compatibility assessments;
energy models;
solar-generation estimates;
battery-state calculations;
charging simulations;
thermal calculations;
air-conditioning estimates;
system configurations;
design revisions;
reports;
and Bills of Materials.

These results may be associated with your account and saved projects.

3.10 Communications and support

If you contact us, we may collect:

your name;
email address;
telephone number;
message;
support enquiry;
technical question;
feedback;
complaint;
screenshots;
documents;
attachments;
and correspondence with us.

3.11 Subscription and transaction information

Where paid subscriptions are available, we may collect information such as:

subscription plan;
trial commencement and expiry dates;
billing frequency;
transaction status;
invoice information;
payment status;
refund information;
and subscription history.

Payment-card information may be processed by an external payment provider.

Where an external payment provider processes card details, we do not need to receive or store the complete payment-card number unless specifically required for a lawful payment-processing purpose.

3.12 Website and technical information

When you visit our website or application, certain information may be collected automatically.

This may include:

IP address;
browser type;
device type;
operating system;
screen or device characteristics;
pages visited;
referring pages;
date and time of access;
session information;
interaction information;
technical errors;
performance information;
and approximate geographic information derived from technical data.

3.13 Analytics information

We may use website and application analytics tools to understand how visitors use RV Solar + Battery Designer.

This may include information about:

page views;
navigation;
return visits;
traffic source;
device category;
browser;
approximate location;
site performance;
feature usage;
and other aggregated or usage information.

Our website may use Wix analytics functionality and Google Analytics or similar analytics services.

Wix may also assign a browser-based visitor identifier to help distinguish returning visitors.

Where required, non-essential analytics technologies may be subject to cookie or consent preferences.

4. INFORMATION WE DO NOT NORMALLY NEED

RV Solar + Battery Designer is not designed to collect sensitive personal information unless genuinely required for a particular legitimate purpose.

We generally do not need information about:

health;
race or ethnicity;
religious beliefs;
political opinions;
sexual orientation;
criminal records;
biometric information;
or other sensitive personal matters.

Please do not enter unnecessary sensitive information into design notes, customer records, support messages or other free-text fields.

5. HOW WE COLLECT INFORMATION

We may collect personal information:

directly from you;
when you create an account;
when you enter information into a design;
when you save a project;
when you submit a website form;
when you purchase or manage a subscription;
when you contact us;
when you request support;
when you join a commercial organisation or team;
when an authorised business administrator adds you;
automatically through website or application technology;
through cookies and analytics;
through authentication providers;
through payment providers;
or from another person or organisation where they are authorised to provide the information.

Where reasonable and practicable, we prefer to collect personal information directly from the individual concerned.

6. ANONYMOUS AND PSEUDONYMOUS USE

You may generally browse public parts of our website without creating an account.

You may also contact us without providing unnecessary information.

However, it may not be practical to use some functions anonymously.

For example, an account normally requires identification sufficient to:

authenticate the user;
save designs;
manage subscriptions;
maintain account security;
manage commercial permissions;
and recover access.

Paid subscriptions also require sufficient information to process and administer payments.

7. WHY WE COLLECT AND USE PERSONAL INFORMATION

We may collect, hold, use and disclose personal information where reasonably necessary to:

provide RV Solar + Battery Designer;
create and manage accounts;
authenticate users;
save and reopen designs;
perform engineering calculations;
provide solar-resource modelling;
perform electrical simulations;
perform thermal and air-conditioning modelling;
generate engineering results;
generate reports and Bills of Materials;
provide equipment compatibility information;
manage commercial projects;
support customer-project workflows;
provide supplier and manufacturer capabilities;
administer teams and permissions;
process subscriptions;
administer free trials;
provide customer support;
respond to enquiries;
investigate technical problems;
protect accounts and systems;
detect fraud or misuse;
maintain platform security;
improve the service;
analyse website and product performance;
develop new features;
maintain engineering datasets;
meet legal obligations;
resolve disputes;
and communicate important service information.

8. ENGINEERING CALCULATIONS AND AUTOMATED PROCESSING

RV Solar + Battery Designer uses automated software calculations and rules to analyse technical design information.

For example, automated processing may be used to:

calculate electrical loads;
estimate solar generation;
calculate battery requirements;
assess charging capability;
evaluate inverter demand;
perform compatibility checks;
calculate thermal loads;
simulate energy behaviour;
and produce PASS, CHECK or FAIL engineering results.

These processes are intended to evaluate an RV electrical design or technical system.

They are not intended to make decisions about an individual's:

employment;
creditworthiness;
insurance;
healthcare;
legal status;
or similar personal rights.

The engineering results remain decision-support information and should be interpreted in accordance with the Terms of Service.

If we introduce automated processing of personal information that could reasonably be expected to significantly affect an individual's rights or interests, we will review and update this Privacy Policy and any required notices.

9. SAVED DESIGNS

RV Solar + Battery Designer is designed around saved projects.

Information associated with a saved design may include:

project details;
customer details where applicable;
RV information;
equipment selections;
technical inputs;
calculations;
simulation results;
reports;
notes;
and design history.

Saved designs remain associated with the relevant account unless deleted, transferred or otherwise managed according to available account functionality and this Privacy Policy.

10. WHAT HAPPENS TO SAVED DESIGNS AFTER CANCELLATION?

Ending a paid subscription does not necessarily cause saved designs to be immediately deleted.

As described in our Terms of Service, an account may become read-only after a subscription ends.

This allows saved projects to remain available if the account is later reactivated.

A user may request deletion of personal information or account information as described below.

Some information may need to be retained for legal, accounting, security, fraud-prevention, dispute-resolution or other legitimate purposes.

11. COMMERCIAL ACCOUNTS AND BUSINESS ADMINISTRATORS

Commercial plans may allow multiple people to use RV Solar + Battery Designer under one business or organisation.

Depending on the plan and permissions, authorised business administrators may be able to:

invite users;
remove users;
assign roles;
control permissions;
access customer projects;
access organisation designs;
manage business information;
manage product catalogues;
manage branding;
and view organisation-level reports.

If you use RV Solar + Battery Designer through an employer, supplier, manufacturer, dealership or other organisation, information associated with the organisation's projects may be accessible to authorised administrators of that organisation.

Users should not assume that information entered into an organisation-owned project is private from authorised administrators of that organisation.

12. CUSTOMER INFORMATION ENTERED BY COMMERCIAL USERS

Commercial users may enter personal information relating to their own customers.

The commercial user is responsible for:

collecting that information lawfully;
providing any privacy notice required for their relationship with the customer;
ensuring the information is relevant to the project;
ensuring they are authorised to use the information;
and managing any customer-facing disclosure or report.

We use such information to provide the services requested through the commercial account.

We do not sell customer-project personal information.

13. SUPPLIERS, MANUFACTURERS AND PRODUCT CATALOGUES

RV Solar + Battery Designer may contain:

manufacturer information;
supplier catalogues;
approved product sets;
preferred products;
product SKUs;
pricing information;
equipment libraries;
and product-compatibility information.

The presence of a supplier or manufacturer's products in the Designer does not by itself mean that the supplier or manufacturer receives personal information about users or customer projects.

We will not automatically disclose identifiable customer design information to a supplier or manufacturer merely because one of its products is included in a design.

If a future feature allows a design, enquiry, quote or project information to be sent to a supplier, manufacturer or installer, the user will be informed as appropriate before or when that sharing occurs.

14. REPORTS AND SHARING

Users may choose to generate or share:

engineering reports;
customer reports;
Bills of Materials;
quotes;
design summaries;
or other project documents.

Once a user intentionally downloads, sends or shares a document outside RV Solar + Battery Designer, the recipient's handling of that document is generally outside our control.

Users are responsible for ensuring that reports containing customer personal information are only shared with appropriate recipients.

15. COOKIES AND SIMILAR TECHNOLOGIES

Our website and application may use cookies, local storage, browser identifiers and similar technologies.

These technologies may be used for:

login and authentication;
security;
session management;
remembering preferences;
website functionality;
performance monitoring;
analytics;
and understanding how the service is used.

Some technologies are essential for the service to operate.

Others may be optional and may be controlled through available cookie or privacy settings where required.

Disabling essential cookies may prevent parts of the service from working correctly.

16. ANALYTICS

We may use analytics services such as Google Analytics and Wix analytics functionality.

Analytics information may help us understand:

how many people use the website;
which pages are useful;
how visitors navigate the site;
whether users return;
what devices are used;
whether pages load correctly;
and how the service can be improved.

Where reasonably possible, we use analytics information in aggregated or de-identified form for product and business analysis.

17. DIRECT MARKETING

We may contact you about:

your account;
your subscription;
important service changes;
security matters;
support matters;
and other operational communications.

These communications may be necessary to provide the service and may not always be marketing.

Where permitted, we may also send information about:

new RV Solar + Battery Designer features;
new subscription options;
product updates;
industry information;
or related services.

Marketing communications will provide a reasonable way to unsubscribe where required.

You may ask us to stop sending direct marketing communications.

Unsubscribing from marketing does not prevent us from sending essential account, billing, security or service communications.

18. PAYMENT INFORMATION

Where subscription payments are processed by a third-party payment provider, that provider may collect information necessary to process the transaction.

This may include:

cardholder name;
payment-card details;
billing address;
transaction information;
and fraud-prevention information.

Payment providers operate under their own privacy and security practices.

We generally retain the transaction and subscription information necessary to manage your account rather than complete card credentials.

19. WHEN WE MAY DISCLOSE PERSONAL INFORMATION

We may disclose personal information where reasonably necessary to:

provide the service;
process payments;
host or store information;
operate website infrastructure;
provide authentication;
send email;
provide customer support;
monitor technical performance;
analyse product usage;
protect security;
prevent fraud;
obtain professional advice;
comply with legal obligations;
respond to lawful government or court requests;
or protect our legal rights.

Recipients may include:

cloud and application hosting providers;
website providers;
email and communications providers;
analytics providers;
payment providers;
authentication providers;
IT and security providers;
professional advisers;
government authorities where legally required;
and other service providers reasonably necessary to operate RV Solar + Battery Designer.

20. CURRENT TECHNOLOGY PROVIDERS

Our technology environment may include services provided by organisations such as:

Wix, for website functionality, forms and website services;
Base44, for application development, hosting or application infrastructure;
Google, including analytics services where enabled;
Zoho, for business email and communications;
and payment, hosting, security or other technology providers used from time to time.

These providers may process information under their own privacy and security terms.

The providers we use may change as the service develops.

21. WE DO NOT SELL PERSONAL INFORMATION

We do not sell personal information to data brokers or unrelated third parties.

We also do not provide identifiable customer project information to advertisers in exchange for payment.

Aggregated or appropriately de-identified information may be used for legitimate business analysis, engineering research, service improvement or statistical purposes where permitted.

22. OVERSEAS PROCESSING AND DISCLOSURE

Some technology and cloud service providers we use operate outside Australia.

As a result, personal information may be processed, stored or accessed overseas.

Depending on the provider and service configuration, overseas processing may occur in the United States and other countries in which our cloud, hosting, analytics, communications, security or software providers operate.

The countries involved may change as technology providers change their infrastructure.

Where applicable, we take reasonable steps appropriate to the circumstances when using overseas service providers.

You may contact us if you would like further information about overseas processing relevant to your personal information.

23. DATA SECURITY

We take reasonable technical and organisational measures designed to protect personal information from:

misuse;
interference;
loss;
unauthorised access;
unauthorised modification;
and unauthorised disclosure.

Measures may include, where appropriate:

authenticated access;
role-based permissions;
access controls;
secure hosted infrastructure;
encrypted communications;
system monitoring;
software updates;
logging;
backups;
and security procedures.

No internet-connected service can guarantee absolute security.

Users also have an important role in security and should:

use strong passwords;
keep login credentials confidential;
avoid sharing accounts;
protect devices used to access the service;
and notify us promptly if they suspect unauthorised access.

24. DATA RETENTION

We retain personal information only for as long as reasonably necessary for:

providing the service;
maintaining saved designs;
account administration;
subscription and billing records;
customer support;
security;
fraud prevention;
dispute resolution;
legal compliance;
and legitimate business purposes.

Different categories of information may have different retention periods.

Where information is no longer reasonably required and there is no lawful reason to retain it, we will take reasonable steps where applicable to delete or de-identify it.

Information may remain temporarily in secure backups after deletion from active systems until those backups are overwritten or otherwise removed through normal backup processes.

25. ACCOUNT CLOSURE AND DELETION REQUESTS

You may ask us to close your account or delete personal information we hold about you.

We will assess requests in accordance with:

applicable law;
technical requirements;
security obligations;
billing requirements;
legal record-keeping requirements;
existing disputes;
and legitimate requirements to protect the service and other users.

Before deleting an account, we may need to verify the identity of the person making the request.

Deletion of an organisation user does not necessarily require deletion of legitimate business project records belonging to the organisation.

Where appropriate, those records may remain associated with the organisation rather than the former user.

26. ACCESSING YOUR PERSONAL INFORMATION

You may request access to personal information we hold about you.

We may need to verify your identity before providing access.

In some circumstances permitted by law, access may be limited or refused.

If access cannot be provided, we will explain the reason where required.

27. CORRECTING PERSONAL INFORMATION

We want the personal information we hold to be accurate, complete and current.

Many account details may be corrected through the service where editing functionality is available.

You may also contact us if you believe personal information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading.

We will take reasonable steps to consider and, where appropriate, correct the information.

28. DOWNLOADING AND EXPORTING INFORMATION

Where supported by your plan or the service, you may be able to download or export:

reports;
design information;
Bills of Materials;
and other project records.

Availability of an export function does not necessarily mean every category of internal platform data can be exported in raw database form.

You may contact us regarding reasonable requests for access to personal information associated with your account.

29. DATA BREACHES

We maintain processes for responding to suspected security incidents and data breaches.

If we become aware of a breach involving personal information, we may:

investigate the incident;
take steps to contain it;
take remedial action;
assess the potential impact;
and notify affected individuals or regulators where required by applicable law.

Where the Notifiable Data Breaches scheme applies and an eligible data breach is likely to result in serious harm, notification will be handled in accordance with applicable requirements.

30. THIRD-PARTY WEBSITES AND SERVICES

Our website or application may contain links to:

manufacturers;
suppliers;
technical documents;
mapping services;
payment services;
or other third-party websites.

We are not responsible for the privacy practices of independent third-party websites.

You should review the privacy policy of the relevant third party before providing personal information to it.

31. CHILDREN

RV Solar + Battery Designer is primarily intended for adult RV owners, installers, suppliers, manufacturers and other users involved in designing or evaluating RV electrical systems.

We do not knowingly seek to collect personal information from young children.

If we become aware that personal information relating to a child has been provided inappropriately, we may take reasonable steps to investigate and remove it where appropriate.

32. INTERNATIONAL USERS

RV Solar + Battery Designer is designed primarily for the Australian market.

Users accessing the service from another country are responsible for considering any local requirements that apply to them.

Where additional mandatory privacy rights apply to an overseas user, we will seek to comply with those requirements to the extent they apply to our activities.

33. BUSINESS TRANSFERS

If the business or service is restructured, sold, merged or transferred, information associated with RV Solar + Battery Designer may form part of the transferred business assets.

Any successor would be expected to handle personal information consistently with applicable privacy obligations.

We will take reasonable steps to protect personal information during any such transition.

34. PRIVACY COMPLAINTS

If you believe we have mishandled your personal information, please contact us.

Please provide enough information for us to understand:

the issue;
the personal information involved;
what happened;
and what outcome you are seeking.

We will review the complaint and seek to respond within a reasonable period.

We may contact you for further information where necessary.

If you are not satisfied with our response and Australian privacy legislation applies, you may also be entitled to raise the matter with the Office of the Australian Information Commissioner (OAIC).

35. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy when:

RV Solar + Battery Designer changes;
new features are introduced;
technology providers change;
new types of information are collected;
commercial functionality changes;
legal requirements change;
or our information-handling practices change.

The current version will be published on the RV Solar + Battery Designer website.

The “Last updated” date at the top of the policy will identify the current version.

Material changes may also be communicated through the website, application or email where appropriate.

36. CONTACT US

For privacy questions, access or correction requests, deletion requests or privacy complaints, contact:

RV Solar + Battery Designer
Operated by DazzaDIFY / Dazza Does It For You

Email:
admin@rvsolarbattery.com.au

Website:
rvsolarbattery.com.au

PRIVACY PRINCIPLE

We collect the information needed to provide and improve RV Solar + Battery Designer.

We do not sell your personal information.

Customer designs remain private to the account and authorised users unless the user chooses to share them or disclosure is otherwise required or permitted by law.

DESIGN YOUR POWER. BALANCE CONFIDENTLY.