Dazza's Blog

A job can be 99% finished and still stay open because of one small loose end. A simple close-out list keeps tiny defects from turning into days of chasing.

Two people can be on the same job with two different drawings. A quick version check can prevent hours of rework.

Building the secretary is one thing. Teaching it where all the loose ends live is another. This week's Dazza Follow-Up update isn't about announcing a release date. We're still developing DFU, and some of the work currently depends on answers and access from external providers. But that work highlights something important about what we're trying to build. A useful digital follow-up secretary can't live in one little box. The things you're waiting on don't. Follow-ups start al

“Yeah mate, I'll get back to you.” Famous last words. You're waiting on the supplier for the roof sheets. The plumber owes you a price. The electrician was going to confirm whether he can make Tuesday. The customer needs to choose something before you can order it. None of those things sounds particularly difficult. But while you're actually doing the job, another day disappears. Then somebody asks: “Whatever happened with that?” And the answer is: “I rang him. He never rang

Five words that can turn a perfectly good job into a surprisingly long conversation. Most tradies have heard some version of it. The job is underway. Something small comes up. The customer asks, “While you're here, can you just do this as well?” It doesn't seem worth stopping everything over. You talk about it, agree on what needs doing and get on with the job. Then the invoice arrives. “Hang on. I thought that was included in the quote.” And now two people can remember the s

The tools are packed up and the work is done. Before you leave site, make sure the photos, extras, decisions and loose ends are recorded too.

Small trade businesses often don’t need software that does everything. They need a few annoying gaps fixed without replacing the systems that already work.

One missing subcontractor certificate can hold up handover, payment or the next stage. Here’s how a simple chasing process can keep required documents from disappearing.

Before-and-after photos can do more than show off finished work. Here’s how a few deliberate job photos can create a much clearer record of what changed on site.

Service reminders are easy to promise and easy to forget. Here’s why repeat work needs a simple record and follow-up process instead of relying on someone’s memory.

Customer-supplied materials can blur the line between product problems and installation problems. A simple pre-install record can make the later conversation much clearer.

You turned up ready to work, but the gate was locked or nobody was there. A simple no-access record can make the later conversation much clearer.

Extra work is easy to remember while you’re standing on site. A few days later, the details get fuzzy. Here’s why a quick record before pack-up matters.

Taking the job photo is easy. Finding the right one weeks later — and proving what it actually shows — is where the trouble starts.

A quick “yep, just do it” on site can become a very different conversation when the invoice arrives. Here’s why building variations need a clear record.