Dazza's Blog

Five words that can turn a perfectly good job into a surprisingly long conversation. Most tradies have heard some version of it. The job is underway. Something small comes up. The customer asks, “While you're here, can you just do this as well?” It doesn't seem worth stopping everything over. You talk about it, agree on what needs doing and get on with the job. Then the invoice arrives. “Hang on. I thought that was included in the quote.” And now two people can remember the s