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Dazza's Blog
Not Another Inbox: What Dazza Follow-Up Is Supposed to Do With Connected Information
DFU is not being built as one more inbox. Connected information should be reduced to the follow-up obligation that matters, while the original email, form or accounting system stays where it belongs.
Who’s Waiting on Who? The Simple Question That Stops Follow-Ups Getting Lost
“I thought I was waiting on them” has probably killed more follow-ups than most software bugs ever will. Follow-up gets messy when responsibility gets blurry. Take a quote. You send it Monday. Now you’re waiting on the customer. Easy. Wednesday morning they email back: Looks good. Can you confirm how soon you could start? The situation has changed. They aren’t holding the job up anymore. They’re waiting on you. That distinction is one of the core ideas behind Dazza Follow-Up.
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